fb9's Privacy Policy

1 Introduction and Applicability

fb9 ("we", "us", "platform") operates a safe and reliable online gaming service for players based in Bangladesh. This Privacy Policy ("Policy") sets out how we collect, process, store, and protect the personal information of our users ("you", "user").

By visiting the fb9.cam website or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy works as a supplement to our Terms and Conditions and Responsible Gaming Policy. Together, these policies govern your participation on our platform.

We use SSL encryption technology to keep all your information secure and do not disclose your personal information to any unauthorized party.

2 What Information We Collect

fb9 collects the following types of information:

2.1 Information You Provide Directly

When you register with fb9 or use our services, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• Mobile number (for bKash/Nagad verification)
• Payment method details (bKash, Nagad, Rocket number or bank account details)
• Identity verification documents (national ID card or passport details)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and geographic location
• Device type, operating system, and browser information
• Time spent on the site and pages visited
• Game play history and betting records
• Transaction history and financial activity
• Cookie and session data (see Section 6 for details)

2.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers, such as identity verification services or fraud prevention systems.

3 Use of Information

fb9 uses the collected information for the following purposes:

1. Account Management: To complete your registration, login, and account verification process.
2. Service Delivery: For playing games, awarding bonuses, processing deposits and withdrawals, and providing VIP rewards.
3. Identity Verification: To complete age verification (21+) and the KYC (Know Your Customer) process.
4. Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
5. Customer Support: To resolve your complaints, questions, and issues.
6. Security and Fraud Prevention: To detect unusual transactions and keep accounts secure.
7. Responsible Gaming: To identify problematic gaming behavior and provide support to players.
8. Legal Compliance: To comply with applicable laws and regulations.
9. Service Improvement: To enhance the platform experience and add new features.
10. Communication: To send important updates, security alerts, and account-related notifications.

We do not sell your personal information to third parties for any marketing purpose.

4 Data Storage and Security

4.1 Retention Period

fb9 stores your personal information according to the following policy:

• Active account data: For the entire duration that the account remains active.
• Closed account data: For as long as required to meet legal and regulatory obligations.
• Financial transaction records: Retained in accordance with long-term legal obligations.

4.2 Security Measures

fb9 takes the following security measures to keep your information safe:

• SSL Encryption: All data transmission is protected by SSL/TLS encryption.
• Password Hashing: Passwords are stored using industry-standard hashing algorithms.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
• Data Center Security: Our servers are operated in secure and protected data centers.
• Two-Factor Authentication: An additional verification layer for account protection.

However, no data transmission over the internet is 100% secure. Even though we take the highest security measures, we cannot guarantee the complete security of data transmission.

5 Sharing Information with Third Parties

fb9 may share your information with third parties in the following limited circumstances:

5.1 Service Providers

We may share information with trusted service providers for the following purposes:

• Payment processing (bKash, Nagad, Rocket, bank)
• Identity verification services
• Fraud prevention and cybersecurity
• Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.)
• Technology infrastructure and hosting services

These service providers are only authorized to process information according to our instructions and may not use the information for their own purposes.

5.2 Legal Obligations

We may be required to disclose information to authorities in the following circumstances:

• As part of a court order or legal process
• Upon a legitimate request from a government or regulatory body
• In anti-money laundering (AML) or counter-terrorism financing (CTF) investigations
• In investigations into fraud or criminal activity

5.3 Business Transfers

If fb9 becomes part of a business merger, acquisition, or asset sale, your information may form part of the transferred assets. In such cases we will give you advance notice.

6 Cookie Policy

The fb9 website uses cookies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences — language, theme settings, etc.
• Analytics Cookies: Collect website usage statistics that help us improve our services.
• Security Cookies: Used to detect fraudulent activity and unauthorized access.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7 Your Rights

As a player at fb9, you have the following rights:

7.1 Right of Access

You can find out at any time what information we hold about you. Upon sending a request, we will provide the information to you within a set timeframe.

7.2 Right of Rectification

If any of your personal information is incorrect, you may request a correction. You can update general information yourself from your account settings.

7.3 Right of Erasure

In certain circumstances you may request that your information be deleted. However, we are required to retain information necessary to meet legal obligations for a specified period.

7.4 Right to Restriction of Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to File a Complaint

If you believe we are using your information inappropriately, you may file a complaint with our support team.

To exercise these rights, contact us by email at [email protected].

8 Protection of Minors

fb9 provides services only to those aged 21 or above. We are highly conscious of protecting the privacy of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect information from anyone under the age of 21.
• If we become aware that a minor has registered, we will immediately close that account and delete the associated information.
• Parents and guardians may notify us of any concerns regarding their child's information.

Please read our Responsible Gaming Policy, which contains more detailed information about the protection of minors.

9 Policy Changes and Updates

fb9 may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• Significant changes: A notification will be sent by email and a prominent notice will be displayed on the platform.
• Minor changes: The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes will be considered your acceptance of the new policy. We recommend that you visit this page regularly.

Previous versions of the policy are stored on our servers and can be provided upon request.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:

For more information, visit our About Us page or the FAQ section.