Help Center
fb9 Frequently Asked Questions
Clear answers in one place on accounts, deposits and withdrawals, games, bonuses and security.
This page has been organised with answers to the questions that come to mind when using fb9. Information is provided in simple language in separate sections on everything from opening an account to depositing money with bKash or Nagad, cricket betting, slot games, the welcome bonus, cashback and responsible gaming. If you do not find an answer, ask us in Bengali on our 24/7 live chat support.
Section 01
Account and Registration
Opening an account at fb9 is very simple. Go to the fb9 Login page and register with your mobile number and a password of your choice. After filling out the form, verify via SMS or the app and your account will be active within seconds. After that you can make a deposit and start playing.
No, according to fb9's rules a person may operate only one account. Creating multiple accounts may result in them being closed and bonuses being cancelled. This rule is strictly followed to maintain a safe and fair environment.
If you forget your password, use the "Forgot password?" option on the fb9 Login page. A verification code will be sent to your registered mobile number. Use that code to set a new password. If the problem persists, let our support team know via 24/7 live chat.
As part of the KYC process at fb9, a clear copy of your National ID (NID) or passport may be required. Providing accurate information helps verification complete quickly. This is necessary for the security of your account and uninterrupted withdrawals.
fb9 is for those aged 21 or above only. At the time of registration you must confirm that you are at least 21 years old. If an underage account is identified it is closed immediately and any deposited funds are returned.
Section 02
Deposits and Withdrawals
When you deposit money from bKash to fb9, it is generally added to your account within a few minutes. You will receive a confirmation SMS once the payment is successful. There may be a slight delay during busy periods, but if the amount is not credited within 30 minutes please contact support.
The minimum deposit amount at fb9 by any method (bKash, Nagad, Rocket or bank transfer) is ৳500. This amount or more must also be deposited to receive the 200% welcome bonus on your first deposit.
Yes, withdrawals from fb9 directly to Nagad and Rocket are available. bKash and bank transfer are also supported. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 30 minutes to 3 hours.
Withdrawals at fb9 are generally completed within 30 minutes to 3 hours. Processing is faster for verified accounts. Bank transfers may take a little longer. If the money has not arrived within this time, contact the support team with your transaction ID.
fb9 does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider or bank may apply their own transaction charges. Please check the terms and conditions of the relevant service provider for the latest information.
Yes. The 200% welcome bonus applies on the first deposit made by any approved method — bKash, Nagad, Rocket or bank transfer — up to a maximum of ৳10,000. Deposit a minimum of ৳500 and complete a 25x wagering requirement to receive the bonus.
Section 03
Games and How to Play
Go to the cricket section at fb9 and choose your preferred event from the BPL series or live matches. Various markets are available including match winner, toss, total runs and wickets. Review the odds before placing a bet and voluntarily set a budget for yourself.
fb9 has slot games from various popular providers including PG Soft, Pragmatic Play and JILI. You will find games with a variety of themes including Fortune Tiger, Fortune Gems, Gates of Olympus and Sweet Bonanza. Filter by category in the game lobby to easily find your preferred game.
Yes, fb9 is fully mobile-friendly. It can be played easily from the browser of any smartphone — Android or iOS. Slots, live casino and sports betting can all be enjoyed without downloading a separate app. It runs smoothly on both mobile data and Wi-Fi.
RTP stands for Return to Player — the mathematical probability of how much of total bets a game returns to players over the long term. The games available at fb9 are made by reputable providers who ensure fair play. RTP information for a specific game can generally be found on the game's info page.
Yes, the popular Aviator crash game made by Spribe is available at fb9. This exciting game where you cash out before the multiplier climbs is widely popular in Bangladesh. Please read the rules carefully before playing.
Section 04
Bonuses and Promotions
After opening a new account at fb9, you will receive a 200% bonus on your first deposit, up to a maximum of ৳10,000. That means depositing ৳5,000 gives you ৳10,000 in bonus. To withdraw the bonus, a 25x wagering requirement must be met on the combined total of the deposit and bonus. See the bonus terms and conditions page for the expiry and full details.
A wagering requirement is the condition of placing a specified total amount in bets before a bonus can be withdrawn. At fb9 this requirement is 25x. Example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets. The bet amount accumulates from each round of every game.
fb9 has five VIP levels: Bronze (0.2% weekly cashback), Silver (0.5%), Gold (0.7%), Platinum (1.0%) and Diamond (1.2%). Play regularly to move up to higher levels and enjoy more cashback. Cashback is generally added to the account each week.
Yes, fb9 offers special promotional offers during various festivals and cricket seasons. During BPL, the T20 World Cup or Eid, additional cashback, free bets or reload bonuses may be available. Check the promotions page regularly for the latest offers.
No, the welcome bonus or other bonuses must meet the specified wagering requirement before they can be withdrawn. After the requirement is met, winnings can be withdrawn via bKash, Nagad, Rocket or bank. If fake accounts or abuse are identified, the bonus may be cancelled.
Section 05
Security and Responsible Gaming
fb9 uses SSL encryption technology to keep your personal information and financial transactions secure. We do not sell your information to third parties. Please read our privacy policy page for more details.
Responsible gaming means enjoying the game as entertainment, not as a source of financial stress. Set a specific budget, stick to time limits and never rush to place more bets trying to recover lost money. You will find more advice on the fb9 responsible gaming page.
Yes, fb9 offers a self-exclusion option. You can temporarily suspend your account for a specified period if you wish. Let the support team know about this — they will act quickly. You can also seek professional help to deal with gambling addiction.
All games at fb9 are made by world-class providers — such as PG Soft, Pragmatic Play, JILI and Spribe. These providers use Random Number Generator (RNG) technology to ensure impartial results. fb9 itself does not interfere with results.
If you feel that there has been unauthorised access to your account or someone has attempted fraud, change your password immediately and let our support team know. The fb9 team will temporarily lock the account, investigate and take the necessary steps.
Direct Help
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For detailed questions, email us at: [email protected] — we will respond promptly.
Help Pages
Read about responsible gaming, terms and conditions and the privacy policy to learn more.
Join fb9 today
Start with a 200% welcome bonus — up to a maximum of ৳10,000.
For ages 21 and above only. Play responsibly.